Privacy Policy
Introduction
At Bastion Alarms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, website, or any other interaction with Bastion Alarms. By using our services, you consent to the practices described in this policy.
Information We Collect
We may collect personal information that identifies you, such as your name, address, telephone number, email address, and payment details. This information is collected when you:
Request a quote or service
Register for an account or service
Contact us for support or inquiries
Participate in surveys or promotions
Use our website or mobile applications
We may also collect technical data, such as your IP address, browser type, access times, and referring website addresses, to improve our services and security.
Use of Information
The information we collect is used for the following purposes:
To provide and manage our security alarm, CCTV, fire alarm, smart automation, and life safety services
To respond to your inquiries and provide customer support
To process payments and manage accounts
To send important updates, service information, and promotional materials
To monitor and improve our website and services
To comply with legal obligations and enforce our terms and conditions
To conduct security and fraud prevention activities
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. Your information may be shared with:
Trusted third-party service providers who assist us in operating our business, such as payment processors, monitoring centres, and IT service providers, subject to confidentiality agreements
Law enforcement or regulatory authorities when required by law, court order, or to protect our rights
Other parties with your explicit consent
Data Security
We employ appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption, secure servers, and restricted access controls.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law or contractual obligations.
Your Rights
You have the right to:
Access and obtain a copy of your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal and contractual limitations
Object to or restrict the processing of your personal information
Withdraw consent at any time where processing is based on your consent
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience, analyze usage, and provide customized content. You can manage your cookie preferences through your browser settings.
Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Continued use of our services constitutes your acceptance of any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Bastion Alarms
2214 route 645, Harvey York Co, NB, E6K4A7
1-800-925-8099
info@bastionalarms.com
Effective Date: November 19, 2025